Conflict has a negative connotation for most of us, but not all conflict is negative. Positive conflict is an opportunity to improve communication, clarify what you mean and advance relationships.
On October 10, 2012 I was a motivational keynote speaker for the Michigan Municipal Treasurers Conference at the Boyne Mountain Resort. This event featured over 180 enthusiastic municipal treasury professionals from across michigan.
I was a conflict management speaker at a financial services conference. We concluded that the most valuable skill needed to handle a conflict is not the ability to get along well; but the ability to fight well.
When I am a speaker on conflict management I discuss techniques to calm down an angry or aggressive person.
Few people thrive on conflict. Where do you stand? When your opinions and actions bump up against others do you speak your mind or slink into the shadows, hoping not to be noticed?
I recently got a call from volunteer board of directors that had hired me as a humorous speaker for a conference of municipal government employees. The caller was looking for hints on how to run a respectful board meeting. She had one coming up and she anticipated some really heated discussions and impending conflict.
Sarcasm is not always welcome. It is a sly way of subtly making fun of someone, and because it is wrapped around humor people often get away with it. But sarcasm is not always amusing.
I have a friend who is very difficult. The problem is, she doesn't even know it. How can you have relationships -multiples, not just one- filled with conflict and not know you are the source?
I was a keynote speaker at a nursing conference last year and the other speaker was presenting a keynote on Bullying. It was a real eye opener because I thought this only happened in the playground with children.
I am a big believer in rewards and recognition to keep inspiration alive in the workplace. However, this doesn't mean flaunting unsubstantiated praise on everyone. Recognition is an art and you have to get it right to avoid the mediocrity/ entitlement trap.