Difficult Cultures only see problems, not solutions. Anytime a problem comes along; they look for a reason why something can't be done. Instead of taking responsibility, they place blame. As a customer, every challenge you bring to the company feels like a burden- you know it will be a problem.
Funny motivational speaker, Craig Groeschel suggests in his leadership podcast; you can make an excuse, or you can make a difference, but you can't do both.
Groeschel suggests the qualities of a Difficult Culture are:
- Unclear vision
- Weak communication
- Avoidance of tough issues
- Little feedback
- Limited contribution solutions are abrasive
- Problems are ignored
- No clear direction, goals and follow up
All of these elements influence blaming others and skirting responsibility. Thus, the problem often goes unsolved and a fallback position that says no. Clearly, this upsets customers and team members as evolution becomes impossible.
Craig Groeschel is a Pastor at Life Church whose mission is to lead people to become fully devoted to christ.