Sometimes, our most well laid out plans change.
Most conference attendees register for a conference months in advance and due to shift changes or unforseeable events, their plans must be revised and they are unable to attend.
From a meeting planners perspective, there is a lot on the line from meals to hotel blocks, so it's important to confirm conference numbers as early as possible.
It is important to have a conference cancellation policy and advertise it well in advance of registrations coming in.
Below are things to consider in writing a conference cancellation policy:
Elements of a Conference Cancellation Policy: Consider-
How can cancellation requests be made? For example: All cancellation requests must be made by sending an email to ( insert email) or by calling ( insert phone number.
Decide on Timing- For example: Full refunds will be issued if cancellation requests are received via email before ( insert date).
Cancellation after this date- Cancellation requests received after this date will be subject to a ( insert amount) administrative fee.
No refunds will be issued on cancellation requests after ( insert date).
“No shows” are not refundable and are liable for the full registration fee.
In extenuating circumstances, event registrations can be transferred to another delegate, with a ( insert amount) administration fee.
If you have any additional questions, please contact(insert name and email )or by phone ( insert phone number).
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