Conflict is a natural and inevitable part of life. Emotions escalate because many people have not been taught to resolve confict in a cooperative non aggressive way.
The root of conflict is disagreement and often underlying the stress is our values and beliefs. If the cause of the conflict is understood, its resolution is much clearer. The workplace is a community and every member has the right to express their opinions.
Conflict management Activity
Define acceptable and unacceptable behavior. A good way to start the discussion is to place questionable behaviors on slips of papers and distribute them. In groups, go through and decide which pile they belong in: acceptable or unacceptable.
Some examples: Spreading the News that Someone is Getting a Divorce
Showing up Late for Work
Taking Credit for Someone Elses Work
Agreeing to Take other Peoples Shifts
Leaving cell phones on during meetings
Shouting at a Client
Manipulating Others to Do your Job
Conflict Management Workshop Brainstorn Activities:
- Think of a conflict that helped you learn something about yourself
- What are the 5 Most Common Workplace Conflicts?( assumptions, lack of resources like time or money, etc)
- Come up with 10 things that really annoy you
Communicating in Conflict: Role Play certain conflict scenerios and write out things to say in high pressure situations
Diffuse the tension
Use "ï" not you ( never blame)
State the what bothers you and the specific behaviors you see
Ask for Something Different
See Jody Urquhart's Motivational Speaker Video