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Conflict Management Workshop Activities

Posted by Jody Urquhart on Thu, Feb 26, 2015 @ 12:54 PM

conflict motivational speakerConflict is a natural and inevitable part of life. Emotions escalate because many people have not been taught to resolve confict in a cooperative non aggressive way.

The root of conflict is disagreement and often underlying the stress is our values and beliefs. If the cause of the conflict is understood, its resolution is much clearer. The workplace is a community and every member has the right to express their opinions.

Conflict management Activity 

Define acceptable and unacceptable behavior. A good way to start the discussion is to place questionable behaviors on slips of papers and distribute them. In groups, go through and decide which pile they belong in: acceptable or unacceptable.

Some examples: Spreading the News that Someone is Getting a Divorce

Showing up Late for Work

Taking Credit for Someone Elses Work

Agreeing to Take other Peoples Shifts

Leaving cell phones on during meetings

Shouting at a Client

Manipulating Others to Do your Job

Accomodating Others

Conflict Management Workshop Brainstorn Activities:

- Think of a conflict that helped you learn something about yourself

- What are the 5 Most Common Workplace Conflicts?( assumptions, lack of resources like time or money, etc)

- Come up with 10 things that really annoy you

Communicating in Conflict: Role Play certain conflict scenerios and write out things to say in high pressure situations

Diffuse the tension

Use "ï" not you ( never blame)

State the what bothers you and the specific behaviors you see

Ask for Something Different

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