Recently I was a motivational speaker for parks and recreation conference. Just before going up to speak we realized the lapel microphone was not ordered.
Immediately, we contacted the hotel Audio visual staff (in house) and they advised us this would cost an extra $380.
This seemed like an outrageous sum of money for a piece of equipment they have available anyways. The meeting planner was nowhere to be found and I didn't want to order the equipment without her permission.
I delivered the motivational speech from a secured microphone attached to the podium.
In the end the lapel microphone had been ordered in advance, it just hadn't made it to the ballroom on time. Does this mean we can charge them $300 for not delivering the microphone? No.
It is always jarring to be hit with a ridiculous penalty of any kind, but when you are a client bringing thousands of dollars to a hotel, its extra brutal.
Then, when the AV malfunctions ( all the time), we are supposed to turn a blind eye or pretend like it's no big deal. As a motivational speaker I'm not going to fall apart at a the seams if the microphone isn't right, and very often meeting planners just shrug their shoulders and go ...well if that's the worst thing that happens, it's not so bad I guess...
Who is going to hold hotel (or external AV companies) accountable ? If we order and pay for equipment, shouldn't it work?