On July 16, 2013 I am a motivational keynote speaker for the National Association of College and University Mail Services Conference.
The event held at the Doubletree Hotel in Ausin Texas will attract over 150 leaders in mailing departments in universities and colleges across the united states.
Speaking with several audience delegates before the event, I learned that this unique crowd consists of leadership in the mailing departments, shipping and receiving, print services and some fleet management for colleges and universities.
This groups sources of stress include budgets, attracting and retaining mailroom employees (some unionized), and some project management.
The leaders in this group often employ part time students. With this comes a whole horde of challenges as students struggle to manage work and school schedules. These are first jobs for many of them, and they do not know about showing up for work on time, following the rules and they sometimes feel entitled to compensation when they don't do the work.
This group also spends their time dealing with chargebacks, which means they will send out bulk mail for a certain department (ie- chemistry) and then charge them back for the service.
For the most part, college and university mail services work much like regular postal services whereby they receive mail, sort it and send it out to the different branchs of the college and universities. In today's age of technology and rapid communication, snail mail is still alive and well. However people often do expect mail to arrive as instantaneously as email or text messaging and managing these expectations can be challenging.
I had a very interesting conversation with the president-elect who suggested that overall the mail service is actually very complicated. Apparently the people who designed the Domestic Mail Manual (DMM) created a compelling, tedious manual loaded with over 50,000 rules to follow. Mail services is one of the least appreciated and most complicted businesses around.
These college and university mail center leaders deal with 5000 plus academic professors with PHd's who will create a beautiful brochure that does not fit the complicated specifications of a mail peice. Proper placement of the Intelligent mail barcode and the Bar Code Free Zone are crutial element to every mailout in order to get the very best service that everyone clamors for.
I look forward to being a motivational keynote speaker for the college and university mail services conference, my motivational speech is This would Be Funny, If it Wasn't Happening to Me! How to Embrace Change with Enthusiasm and Vigour.