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Customer Service & Conflict- How to Help Your Customers Adapt

Posted by Jody Urquhart on Thu, Aug 31, 2017 @ 10:51 AM

This summers grand family adventure included camping in Shuswap Lake, BC. While I'm not a seasoned camper, I was comforted by the fact that we borrowed my cousins deluxe Rockwell tent trailer.
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Service Professionals: In Service but Not Servants

Posted by Jody Urquhart on Mon, Aug 28, 2017 @ 11:27 AM

Recently, I ate at an extremely high-end restaurant. The servers were career waiters, meaning serving customers was their life's work. 

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Motivational Speaker for School Bus Driver Inservice

Posted by Jody Urquhart on Wed, Aug 23, 2017 @ 03:45 PM

This summer,  I was a motivational speaker for the Ottawa Transportation Inservice Day. The event brought together over 400 school bus drivers from the Michigan Area.
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Hoarders: Let Go of Your Past & Be More Adaptable

Posted by Jody Urquhart on Mon, Aug 21, 2017 @ 02:57 PM

The hardest part about change is letting go of the past. Yet, you have to release the old way to make room for new habits, routines, and ideas.

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Nurture Resilient, Optimistic Children

Posted by Jody Urquhart on Fri, Aug 18, 2017 @ 10:58 AM

Parenting is challenging. Many times I feel like I'm consistently correcting my son and nagging him to comply. When I see him misbehave, I am ready to pounce.

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Is this a Problem to Solve or Tension to Manage?

Posted by Jody Urquhart on Tue, Aug 15, 2017 @ 10:53 AM

 A certain amount of tension is needed to be productive.

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Got Stress? Systems to Help You Cope

Posted by Jody Urquhart on Thu, Aug 10, 2017 @ 12:24 PM

Under stress, the brain releases cortisol, this process is partly mediated by the amygdala which is part of the reptilian (primitive, automatic) brain. 

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When to Motivate with Fear

Posted by Jody Urquhart on Mon, Aug 07, 2017 @ 05:17 PM

During the riots in Baltimore, Toya  Grahamn  emerged as a surprising leadership figure.

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Motivational Speaker for Arizona Parks and Recreation

Posted by Jody Urquhart on Fri, Aug 04, 2017 @ 12:47 PM

I am a motivational speaker for the Arizona Parks and Recreation Conference at the Sheraton Grand Phoenix.
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